Membrane carportsClassic membrane shelters→
Solar carportsParking meets green energy→
Landscape canopiesParks and leisure spaces→
Grandstand canopiesSports venue shelters→
Inflatable play cloudsFamily play areas→
Wastewater coversEnvironmental infrastructure→
Fuel station canopiesStation shelters→
Entrance canopiesWalkways and entrances→Handover documents
As-built records, material information and maintenance notes for later checks and repair requests.
AFTER-SALES SERVICE
Handled by our factory · Mon–Sun 08:30–17:30 (China time)
After-sales service with a clear process, a defined warranty and ongoing support
After handover we take repair requests, assess problems, carry out repairs and advise on maintenance. The warranty period and scope are written into the contract; for issues outside it, we offer paid repair, cleaning and membrane replacement.
08:30–17:30Mon–Sun repair requests
- Mon–Sun
- repair requests
- Assess
- then schedule
- Contract
- sets warranty
- Paid repair
- after warranty
Short answer
In short: Qingsong after-sales service covers handover of maintenance documents, repair requests and assessment, repairs within the warranty scope, and paid repair and maintenance outside it. Warranty period, scope and exclusions follow the contract. Man-made damage, extreme weather or natural events beyond design standards, missing maintenance, unauthorised changes and third-party work are not covered. Requests are handled Mon–Sun 08:30–17:30 China time on +86 185 3947 5789 (phone/WeChat).
SERVICE SCOPE
What after-sales service covers
A clearly defined service is more dependable than a vague "lifetime guarantee".
Repair requests
Requests by phone or WeChat, with an initial assessment of cause and urgency from photos or video.
Warranty repairs
Within the contracted warranty period, covered issues are handled as agreed.
Paid maintenance
Cleaning, patching, membrane replacement and steel protection, also available after the warranty.
If you spot a hazard, do these three things first
- For large tears, ponding or snow causing sagging, or visibly loose or deformed parts, move people and vehicles out from underneath and put up warnings.
- Do not climb on, cut or dismantle the structure yourself; this can make damage worse or cause injury.
- Take wide and close-up photos or video and contact us with the project location: +86 185 3947 5789 (phone/WeChat).
PROCESS
Repair request process
Each step leaves a record both sides can check.
- 1
Submit
Send the project name, location and photos or video.
Output: Request record - 2
Assess
Remote assessment of cause, urgency and warranty status.
Output: Recommendation - 3
Schedule
Remote guidance, or a site visit agreed around distance and weather.
Output: Action plan - 4
Repair
Covered issues handled as agreed; others quoted first, then carried out.
Output: Repair record - 5
Follow-up
Records kept; follow-up on performance where needed.
Output: Service file
WARRANTY SCOPE
What the warranty covers and excludes
The contract prevails. This summary helps both sides align expectations and avoid disputes.
Usually covered
- Within the contracted warranty period
- Normal use as designed, with maintenance as instructed
- Problems caused by materials or workmanship, such as seam failure or loose connections not caused by external force
Not covered
- Man-made damage: scratching, puncturing, impact, climbing, open flame or heat
- Typhoons, snowstorms, hail, floods or earthquakes beyond design standards, and force majeure such as fire or lightning
- Missing cleaning or maintenance, such as ponding or snow left in place
- Structural changes or added signs, lights or solar panels without our written confirmation
- Damage from third-party construction, repair or dismantling
- Normal ageing and wear, such as natural discolouration or soiling, and anything after the warranty period
Outside the warranty, we can still help
These services are assessed and quoted per project and carried out once confirmed. Structures built by others can be assessed too.
Membrane repair serviceImpact, wind damage, re-covering
Cleaning and careSurface cleaning and routine care
Membrane patchingLocal tears, holes and seams
Membrane replacementReplace aged fabric, upgrade grade
Leaks and pondingFind and fix water problems
Steel anti-corrosion repaintingRust removal and repaintingSCOPE & DISCLAIMER
Responsibilities and boundaries
After-sales works best when both sides play their part; these items help us respond quickly and accurately.
| Item | Qingsong provides | Owner provides |
|---|---|---|
| Routine maintenance | Maintenance notes at handover | Regular cleaning and inspection; prompt removal of ponding and snow |
| Request details | Receive requests and give an initial assessment | Accurate location, photos or video and a description |
| Site visits | Send staff at the agreed time | Safe working conditions and temporary closure of affected areas |
| Costs | Quote first for work outside the warranty | Confirm the quote before repairs are scheduled |
After-sales notes and disclaimer
- Warranty period, scope and exclusions follow the signed contract; this page creates no additional commitment.
- Site visit timing depends on distance, weather, travel and site conditions; projects far from Henan need travel time.
- Whether an issue is covered is decided after on-site verification; any testing or appraisal follows the contract.
- During and after extreme weather, visits may be postponed until it is safe for staff.
- Our warranty covers only what we supplied or built; other parts and equipment are assessed separately.
Specific after-sales arrangements follow the contract and project handover documents.
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PROJECT BRIEF
When reporting a problem, include
Project name and location, completion date or contract number, wide and close-up photos or video of the problem, when and how it appeared (e.g. after wind or snow), whether there is a safety risk, and when you can be reached.
FAQ
After-sales FAQ
Can’t find your answer? Send photos and a short description and we will get back to you.
Ask a question →How long is the membrane structure warranty?
It depends on the materials, project scope and contract, and can differ between projects. The period and scope written in the contract prevail.
How soon can you come to site after a report?
We contact you as soon as possible after receiving a request during working hours. Visit timing is agreed around distance, weather and site conditions; distant projects need travel time.
What is not covered by the warranty?
Man-made damage, extreme weather and natural events beyond design standards, force majeure, missing maintenance, unauthorised changes or additions, third-party work, normal ageing, and anything after the warranty period.
Can you repair a structure you did not build?
Send photos and documents for assessment. Whether we can repair it, and the cost, follow the assessment and quotation.
Can you still repair after the warranty ends?
Yes, as a paid repair: assessed and quoted first, then carried out once confirmed.
How can we reduce after-sales problems?
Check documents at handover, clean and inspect as instructed, check after strong wind, heavy rain or snow, and do not alter or add to the structure without approval.
